orders and shipping

If you have a account, you can log in and view order status. It typically takes 1-3 business days for an in-stock order to ship. If you need further assistance, please contact us.

Commercial Grade Vinyl is heavy. UPS and FedEx Ground carry packages up to 150 lbs. Most JumpOrange Commercial Inflatables are over 150 Lbs, and require truck service. 

Because JumpOrange Commercial Inflatables ship LTL, Expedited shipping services are generally unavailable.

Shipping estimates are provided by UPS, Fedex and Truck Freight Carriers. Due to the factors outside of our control, Terminal and Residential Delivery can take up to 14 business days to arrive once shipped from our warehouse under normal circumstances and may take longer under abnormal circumstances.

No, we do not. If your order somehow passes our system with a PO Box address, your order will be canceled.

When the product arrives at the freight terminal, the freight dispatcher will call the customer to arrange pick up at the terminal. The freight terminals expect the product to be picked up within 48 hours of the notification call. 

With residential delivery, the carrier transports freight directly to a residence or business. Unlike a standard LTL shipment, where freight is delivered to locations with loading docks, these shipments are delivered to customers’ homes or businesses either curbside or directly to the doorstep.

Pick up terminal location varies by freight carriers. We search the closest terminal location based on your shipping address. Some may be able to pick up in the same city, and some may take up 1-2 hours of driving.  

When it’s time to pick up your package, remember to bring the right documentation with you. You’ll need photo I.D.(Credit Card Holder), bill of lading (BOL), PRO number (Tracking number) for the shipment and a vehicle to haul away your shipment and any straps necessary to secure the load.

If a product is damaged or lost, you MUST make a note on the delivery receipt that the package was damaged. If the damage was to insufficient packaging, please refuse the shipment and contact us immediately. Once the claim has been filed (this should be done immediately), we will assist you in the process. If you don’t make a note on the delivery receipt, the chances of a freight claim being honored are very small.

We only ship to the U.S. lower 48 states. For international shipping, please contact us for an international shipping quote.

Yes! We ship to Canada. You may find your local custom agent to help with the process.



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