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Terms & Conditions

Terms and Conditions

Thank you for visiting our site which is owned and operated by JumpOrange. Please read these terms of use carefully before using the services of this site. These terms and conditions set forth the legally binding terms and conditions for your use of this site and the related services, features, content, widgets offered or any purchases you make via the site.

These Terms and Conditions apply to all users of the site, including, without limitation, users who contributors of content, information and other materials or services on the site. Your access and use of the site will be subject to the version of the Terms and Conditions posted on the site at the time of use. If you do not agree with the Terms and Conditions, then you do not have the right to access, view, download or otherwise use the site or purchase any inflatable products and, accordingly, you should not do so.

We may at our sole discretion change, add, or delete portions of these Terms of Use at any time on a going-forward basis. It is your responsibility to check these Terms of Use for changes prior to use of the site, and in any event your continued use of the site following the posting of changes to these Terms of Use constitutes your acceptance of any changes. We will notify you of any such material changes by posting notice of the changes on the site, and/or, in our sole discretion, by email.


We have developed a Privacy Policy in order to inform you of its practices with respect to the collection, use, disclosure and protection of your information. You can find the Privacy Policy, which is incorporated into this Agreement, on our home page and by using this site you agree to the terms of the Privacy Policy.

General Terms and Conditions

You agree to use the site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. You may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the site.


You represent and warrant that you (a) are above the legal age of majority in your jurisdiction of residence, (b) have not previously been suspended or removed from the Site, (c) do not have more than one (1) account at any given time for the Site; (d) you will only provide us with true, accurate, current and complete information if you register for an account and/or Orders (defined below). If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the Site or Services (or any portion thereof) and (e) that you have full power and authority to enter into the Terms and Conditions and in doing so will not violate any other agreement to which you are a party.

Your Account

When you set up an Account, you are required to provide your name and email address and select a password (collectively, your “Account Information”), which you may not transfer to or share with any third parties. If someone accesses our Site or Services using your Account Information, we will rely on that Account Information and will assume that it is really you or your representative who is accessing the Site and Services. You are solely responsible for any and all use of your Account Information and all Orders and activities that occur under or in connection with the Account. Without limiting any rights which we may otherwise have, we reserve the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the Site and your Account, including without limitation, terminating your Account, changing your password, or requesting additional information to authorize transactions on your Account. You agree to be responsible for any act or omission of any users that access the Site or Services under your Account Information that, if undertaken by you, would be deemed a violation of these Terms of Use. You may not use anyone else’s Account at any time, without the permission of the Account holder. Please notify us immediately if you become aware that your Account Information is being used without authorization. You agree not to register for more than one Account, register for an Account on behalf of an individual other than yourself without such individual’s authorization, or register for an Account on behalf of any group or entity.

Warranty Terms and Conditions

Jumporange (JO) warrants inflatable products it sells up to three (3) years on all full commercial grade (Platinum Series Model # starts with JOC, JOG, JC & JG) Dry use; one and half (1-1/2) years on full commercial grade Wet/Dry dual use inflatables; one (1) year on all DuraLite Hero series (Model# starts with JOH) inflatables from the date of the purchase.  All JO residential use DuraLite Kiddo series (Model # starts with JOK) are guaranteed to be free of defects up to a period of ninety (90) days from the date of the purchase. JO warrants the air blowers it sells for a period of one (1) year and thirty (30) days for advertising air puppets and all other accessories. We at JumpOrange take our customer service as priority by offering national wide repair/service facilities on selected areas to minimize your service downtime to maximize your investment. JO provides limited warranty that doesn’t apply to defects due to directly or indirectly to misuse, abuse, negligence, excessive usage, unusual wear and tear, accidents, repairs, improper usage, alterations, and lack of maintenance or consumable parts/materials.  The customer’s usage of any inflatable product on a hard surface other than grass without the use of a trap shall constitute improper usage, which isn’t covered by the warranty.  Any other non-jumporange brand products purchases will be referred to the original manufacture for the warranty service.  All warranty issues are Credit Upon Inspection. All items returned should have a Return Merchandise Authorization (RMA#) obtained from JO Customer Service Department. Unidentified returns won’t be accepted or subject to be abandoned on site at customer’s cost. Product may vary and is subject to change without prior notice. Please contact JO customer service department at Toll Free (877)388-5867, (562)229-1800 or via email at for more details of this limited warranty coverage

Shipping Policy

We want to make sure your order get to you safe and sound. Any residential kiddo line inflatable products will delivery via UPS/FedEx. For full-commercial Monster and Hero line inflatable products are too large to be delivered via UPS/FedEx. we partner with carriers specializing in the transportation and delivery of Large Parcel freight. Terminal Will Call and Home Curbside Delivery can take up to two weeks to arrive once shipped from our warehouse.

All orders received will be shipped with a signature requested for delivery. It is the customer’s responsibility to inspect the shipment at the time of delivery. Do not sign the paper if package is damaged and refuse the shipment back to freight carrier. Once it happens, contact our customer care team immediately at 1.877.388.5867.


Due to the nature of the products, all sales are final upon verbally agree for phone order or signing the sales order, invoice and/or credit card authorization form or online orders unless otherwise agreed to in writing or manufacture defective which is subject to be determined by JO Service Department. Any custom-made order requires 50% non-refundable deposit upon placing the order.  If the balance of an order or pre-order isn’t paid 15 days from the estimated shipping date, the order will be automatically cancelled and subject to a re-stocking fee equal to 20% of the purchase value or full amount of the initial deposit whichever is greater. In any special approved cases that the customer will need to return the order, all items returned must have a Return Merchandise Authorization # (RMA#) pre-approved and obtained from JO Customer Service Department at the customer’s prepaid shipping and delivered back to JO Facility within 30 days from the initial shipping date.  No credit will be issued if the products aren’t in the original boxes or have been opened or inflated which is considered USED. No inbound and outbound shipping refund or credit.  If the original purchase contains free shipping, the final credit will be calculated after the cost of the original outbound shipping. Unidentified returns or freight collect shipment won’t be accepted and subject to be abandoned on site at customer’s cost. For more details, please contact JO customer service department at Toll Free (877)388-5867 or (562)229-1800 or email


Unlimited Free shipping is Not applied to Jr. Commercial Hero line, residential kiddo line (model starts at JOH & JOK) and accessories. Must have like JumpOrange Facebook page and join JEM Membership to be eligible to receive member’s benefits. Order must be paid 30% deposit of total amount during promotional period to be eligible. All deposit is non-refundable. Show special prices are net and valid from Jan. 15-31, 2018. Sale tax is charged when applicable. Full payment MUST be received once the order has been fulfilled. With exception for finance customers that have file the finance application before the promotion expiration date. Order must and will be shipped out once payment has been confirmed. No lay away or delay in shipment. JumpOrange JEM members will enjoy unlimited free outbound terminal shipping until October 31, 2018 to the lower 48 US states on any full commercial grade inflatable purchases (eligible model # starts JOC, JC and JG only). Optional delivery service surcharge of $150 per shipment per order will apply, including but not limited to residential curbside delivery. Members will receive unlimited free upgrade to the residential outbound delivery with purchase of three and more full-commercial inflatable products in single transaction until October 31, 2018. For all refund and warranty request, customers will be responsible for all the return inbound shipping charge. JumpOrange reserves the right to determine free shipping eligibility on other commercial locations delivery other than JumpOrange contracted freight terminals. JumpOrange has the right to end or modify any promotion at any time. All orders are final upon the order submission. Other restrictions may apply.

Intellectual Property Rights

The Proprietary Material is owned or controlled by L’Oréal or by other parties that have provided rights thereto to JumpOrange. The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. Except as otherwise provided in these Terms and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights

Account Termination

We may, in appropriate circumstances, terminate your account for the Site and any or all affiliate websites if you are a repeat infringer. If you believe that a user is a repeat infringer, please follow the instructions above to contact our Copyright Agent and provide information sufficient for us to verify that the user is a repeat infringer.


We may terminate or suspend your access to the Site, delete your profile and any content or information that you have posted on the Site and/or prohibit you from using or accessing the Site (or any portion, aspect or feature of the Site) for any reason, or no reason, at any time in our sole discretion, with or without notice to you, effective immediately, which may result in the forfeiture and destruction of all information associated with you and your activities in connection with the Site. If you wish to terminate your account, you may do so by following the instructions on the Site. Any fees paid hereunder are non-refundable. In the event of termination, you will still be bound by your obligations under these Terms and Conditions.