JumpOrange is proud to have one of the most transparent warranty policies in the industry. Our warranty policy is as follows:
- We cover any Dry use commercial grade products for a period of 3 years (36 months) from the time of sale.
- We cover any Wet/Dry and Wet use commercial grade products for a period of 1.5 years (18 months) from the time of sale.
- If you receive an inflatable air blower with your product, the air blower is covered for a period of one year (12 months) from the time of sale.
Not sure if your product is covered? Check your model number. Our commercial grade units begin with JOC, JOG, JC & JG in the model number.
It is important to note that our warranty will not apply in cases of misuse, abuse, negligence, excessive usage, unusual wear and tear, accidents, repairs, improper usage, alterations, and lack of maintenance or consumable parts/materials. Such cases of improper usage will result in the warranty being voided immediately. Using any inflatable product on a hard surface other than grass without the use of a trap constitutes improper usage.
If you purchase a JumpOrange product from an affiliated website and have any issues which may require warranty service, please call our Customer Service department at (877) 388-5867 or (562) 229-1800 or contact us via email at firstname.lastname@example.org
Under no circumstances will JumpOrange provide a warranty, repair, or return for products determined to be counterfeit or non-JumpOrange brand purchases.
For more information on our shipping policies please review the following sections of the Terms and Conditions.