PRODUCT QUESTIONS - JumpOrange Inflatables

#THINKORANGE

BEYOND THE ORDINARY

All our purchased units come with the inflatable and the required accessories:

1. Blower(s)
2. Stakes
3. Tarp
4. Storage Bag
5. One Glue per order (Not per inflatable)
6. Some vinyl patches

On rare occasions, these could be subject to availability.

All enclosed jumpers are equipped with safety strips at the top, which can be opened as an emergency exit in case of an unexpected collapse or deflation. Enclosed models also feature mesh windows on all four sides for air circulation and easy adult supervision, ensuring child safety. All open slide models include safety nets. Bounce house and combo units include an entrance ramp. 

We use lead-free, commercial-grade, 15 oz vinyl in every inflatable, which is more resistant to tearing and mold/mildew than nylon. Our products are constructed with heavy-duty industrial thread and double stitches. We make sure all our inflatables are long lasting and easy to handle.

With normal usage, proper care, and maintenance, each unit should last over ten years.

JumpOrange stands behind all of our products, which is why we are proud to offer one of the best warranties available:

One (1) year limited warranty on games and blowers.
One and a half (1.5) years on wet and wet/dry use commercial grade products.
Three (3) years on any dry use commercial grade products. 
Ninety (90) day warranty from the date of purchase on any residential grade inflatable product (models JOH & JOK).

Banner measurement for a standard 13′ x 13′ bounce house. 

 

The platform height is the distance from the ground up to where someone sits at the top of the slide.

The platform height of a combo is approximately 4ft – 5ft tall. The size may vary by model. 

Approximate Platform Height of Slides:

  • 25 ft slide (15 ft platform)
  • 19 ft slide (12 ft platform)
  • 15 ft slide (9 ft platform) 

Yes, you may use different size blowers. However, we recommend using the same blower that comes with purchased unit for first 2-3 years. Be mindful that using a stronger blower may stretch the seams by being over inflated.

Approximately four to six stakes come with each inflatable purchase.  

Pool measurements vary based on the size of the slide. Just for a reference, a 19 ft slide has a pool that is approximately 8’7″W x 12’3″L. 

We have a wide range of products and product weights vary by size. Most of our product weights can be found in the description of the unit online at jumporange.com.  Typically, our units are lighter than what people think due to the 15oz vinyl we use.  We make the heavy lifting easier without sacrificing durability.  

Yes, our commercial grade bounce houses include a basketball hoop to add to the fun. 

Yes, every inflatable has an option to attach a business banner by Velcro.  This attachment spot is normally located on the side of unit. 

Yes, every inflatable has a waterproof business card holder.  We try to do everything we can to help you promote your business!

We use rip-stop industrial grade netting. 

Sorry, we do not customize our designs or change the color patterns. 

Yes, you can! Please email your request to support@jumporange.com and include the following: 

  • A photo of the slide liner connection 
  • Date of purchase
  • Product name

Please keep in mind that out-of-stock accessories may take up to 4-5 months to receive. 

Yes, you can! Please email your request to support@jumporange.com and include the following:

  • A photo of pool connection method 
  • Date of purchase
  • Product name

Keep in mind that out-of-stock accessories may take up to 4-5 months to receive. 

Serial numbers are located at the back zipper of a slide or bounce house. 

Go to the home page and shop by features. If you need further information about any of our products, simple email us at support@jumporange.com.

Please go to our home page and shop NJ/OH/PA approved or click here.

Yes, all JumpOrange units meet the ASTM requirements.

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